At HarbMagic, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help with a smooth return and refund process.

1. Eligibility for Returns

You can request a return or exchange if:

• The product you received is damaged, defective, expired, or incorrect

• You notify us within 3 days of receiving your order

• The product is unused, sealed, and in its original packaging

Products that have been opened, used, or damaged due to customer mishandling are not eligible for return.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used hair oil bottles

• Gift cards or promotional items

• Orders placed during flash sales (unless damaged or defective)

3. Return Process

To initiate a return:

1. Contact our support team via WhatsApp or email within 3 days of delivery

2. Share your order number, photos of the item, and the reason for return

3. Once approved, we’ll arrange a reverse pickup or guide you for self-shipping

4. Upon receiving and inspecting the product, we’ll process your exchange or refund

4. Refund Options

After the return is approved:

• Refunds are processed within 5–7 business days

• Refunds will be issued via the original payment method (Bank Transfer, Easypaisa, JazzCash)

• For Cash on Delivery (COD) orders, refunds will be sent to your provided bank/mobile wallet account

5. Shipping Charges

If the return is due to our error (wrong or damaged product), we’ll cover the shipping costs
If returning for personal reasons (e.g., changed mind), the customer is responsible for the return shipping fee

6. Need Help?

If you have any questions about returns, exchanges, or refunds, please contact us:
Email: support@harbmagic.com
Phone/WhatsApp: +92 300 1234567
Support Hours: Mon–Sat | 10 AM – 6 PM

We at HarbMagic aim to make your shopping experience safe, secure, and worry-free. Your trust means everything to us.