1. Order Processing

• All orders are processed within 1–2 business days (Monday to Saturday).

• If a product is temporarily out of stock, customers will be notified via SMS, WhatsApp, or email.

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2. Delivery Time

• Major Cities (e.g., Lahore, Karachi, Islamabad): 2–5 business days

• Remote/Rural Areas: 4–7 business days

• Delivery timelines may vary slightly depending on your location and courier service performance.

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3. Shipping Charges

• Flat Shipping Rate: Rs. 200 on all orders across Pakistan

• Free Shipping: On all orders above Rs. 2,000

• Shipping charges will be clearly displayed at checkout before order confirmation.

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4. Cash on Delivery (COD)

• We offer Cash on Delivery (COD) across Pakistan.

• Payment is made directly to the rider upon receiving the package.

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5. Order Confirmation & Tracking

• Once your order is placed, you will receive a confirmation via SMS or WhatsApp.

• Tracking details and courier links will be shared within 24 hours of dispatch.

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6. Courier Partners

We work with reliable courier services to ensure smooth and timely deliveries:

• TCS

• Leopards Courier

• Trax Logistics

• Swyft Logistics (where available)

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7. Incorrect Address or Delivery Failure

• Please double-check your address before confirming the order.

• If a parcel is returned due to an incorrect address or failed delivery attempts, the customer may be responsible for reshipment charges.

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8. Support & Contact

For any shipping-related inquiries, feel free to contact us:

• Email: support@harbmagic.com

• Phone/WhatsApp: +92 300 1234567

• Customer Support Hours: Monday – Saturday | 10 AM – 6 PM

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We at HarbMagic are committed to delivering your order in a fast, secure, and hassle-free manner throughout Pakistan.